Draft
Delivery, cancellation, and refunds.
Working policies for Special Touch Design, written so they can be edited before launch. They are not legal advice, and they are not final terms. October 2026.
Delivery
Special Touch Design will deliver locally in the Los Angeles South Bay, and may deliver farther into Los Angeles when the date allows. Service is scheduled. It is not on-demand, and orders are not handed off to a national relay.
Specific cities, distance limits, and delivery fees are not finalized. Before launch, the studio confirms the area and the fee with the order. This demo collects a date, a preferred window, and an address. It does not calculate a charge, and it does not pretend a city list is settled.
Choose a date at least two days ahead and a morning or afternoon window. The window is a preference the studio confirms. It is not a guaranteed courier slot.
Studio pickup is by appointment. A street address is not published here. It is shared when a pickup time is confirmed.
Someone should be available to receive a delivery, or the order note should say where a piece can be left.
Cancellation
Flowers for a dated order are bought close to that date. Cancel as early as you can.
Draft rule for everyday arrangements, gifts, and individual wedding pieces: a cancellation more than 48 hours before the scheduled date is refunded in full once payments are live. Inside 48 hours, the studio may keep the cost of stems already purchased and refund the rest.
Weddings and events do not use that everyday rule. The quote will spell out any deposit, the day the studio starts buying flowers, and what is refundable. That proposal is the agreement for the event.
Moving the date is often easier than cancelling. It depends on whether the flowers have already been purchased.
Refunds
Fresh flowers are perishable. If an arrangement arrives damaged, or clearly unlike what was described, contact the studio the same day and include a photo. The draft remedy is a replacement or a refund of that item, once the studio can see what happened.
Seasonal substitutions of similar value and palette are part of how a small studio works. They are not, on their own, a reason for a refund. Product pages say when a design changes with the market.
Vessels and baskets that leave the studio in good condition are not returned after delivery or an event.
This demo does not take payment, so nothing can be charged or refunded here. When Stripe is connected, refunds will go back to the original payment method.